I have sent thousands of packages using both Fed-Ex and UPS and they have lost two or three. The majority have arrived on time and undamaged. Fed-Ex has a slight edge over UPS. I've sent about four using USPS and they lost two, were late by weeks with one and completely destroyed the fourth. If you haven't done so in a while, go to your post office and just look at the slugs there. Eating, chatting on the phone, walking around like there is no hurry, treating people like they are God and you're damn lucky to be acknowledged. I sent a package with them to go overseas and I was given a receipt with a tracking number. After three weeks without the package arriving I tracked the it online using the tracking number they provided. It showed two statuses but after four weeks no more. I went to the local Post Office and first they tell me that what they gave me wasn't a tracking number. WHAT??? I said, "that's odd. I tracked it on your website and it accepted it in the box marked tracking number. And it gave me some history". Nope, was the response. After she wandered around asking her co-workers what she should tell me, one of them hollered out an 800 number. She advised that I go home and call it. WOW! Great customer service---go home and call?!?! So, I go home and call and the automated system tells me that there is no additional information available that I should "contact the shipper"!!!!! So am I to talk to myself????? Can you picture Fed-Ex or UPS treating a customer this way?
They lose $25 million a DAY! Fed-Ex and UPS are making a profit! Please call your representative and tell him or her to sell the Post Office. We can't afford a day care center for lazy slugs.